Shipping policy

Shipping Guidelines at Lumenoasis

At Lumenoasis, we prioritize your complete satisfaction. We provide prompt and efficient shipping services to get your purchases in your hands as quickly as possible, even offering same-day dispatch. Please consider public holidays which might impact delivery times.

Processing and Shipping

We aim to process and ship all orders within 5 to 15 business days. We do not dispatch orders on weekends or public holidays. In periods of high demand, there may be slight delays in shipment. Should this affect your order, we will inform you via email.

Address Verification

Customers are responsible for providing accurate shipping information. As we endeavor to process and ship orders quickly, there may be a small window to correct any errors. If you notice a mistake in your shipping address, please notify us immediately.

Undeliverable Orders

Orders returned to us due to incorrect shipping information may incur a restocking fee, as determined by Lumenoasis.

Lost or Stolen Packages

Lumenoasis cannot be held responsible for packages that are lost or stolen after delivery. If your tracking information shows your order as delivered but you have not received it, we advise reporting the situation to your local authorities.


We welcome returns of unopened and unused items within 30 days of purchase.

Out of Stock Items

If an item is temporarily out of stock, Lumenoasis will retain your order until all items are ready to dispatch.


All applicable taxes are included in the product prices. Import duties specific to your country are not included and may be applied upon delivery.

Policy Acceptance

By placing an order through our site, you agree to comply with our Shipping Policy.

Contact Us

For any questions or concerns, please reach out to us at We're always here to help.