Privacy policy

PRIVACY POLICY

Last updated: January 15, 2026

1. INTRODUCTION

This Privacy Policy explains how LumenOasis (“we”, “us”, “our”) collects, uses, discloses and protects your personal data when you visit or make a purchase from lumenoasis.com (the “Site”) or otherwise interact with our services (collectively, the “Services”).

We are committed to protecting your personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).


2. DATA CONTROLLER

The data controller responsible for your personal data is:

Trade name: LumenOasis
Address: Chaussée de Gramptinne 101, Faulx-Les-Tombes, 5340, Belgium
Phone: (+32) 0492 10 74 05
Email: contact@lumenoasis.com


3. PERSONAL DATA WE COLLECT

a) Information you provide directly

When you use our Services, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Order details
  • Account information (if applicable)
  • Communications with customer support

b) Information collected automatically

When you browse our Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring URLs
  • Cookies and similar tracking technologies


4. PURPOSES OF DATA PROCESSING

We process your personal data for the following purposes:

  • To process and fulfill orders
  • To deliver products and manage returns or refunds
  • To communicate with you about orders, services or support requests
  • To comply with legal and tax obligations
  • To improve our website, products and customer experience
  • To prevent fraud and ensure website security
  • To send marketing communications (only where legally permitted or with your consent)


5. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data based on:

  • Contractual necessity (to fulfill orders and provide services)
  • Legal obligations (tax, accounting, consumer protection laws)
  • Legitimate interests (website security, fraud prevention, service improvement)
  • Consent, where required (e.g. marketing emails, cookies)


6. SHARING YOUR PERSONAL DATA

We may share your personal data with trusted third parties only when necessary, including:

  • Shopify Inc., our e-commerce platform provider
  • Payment processors (e.g. credit card providers, PayPal)
  • Shipping and logistics partners
  • Analytics and marketing service providers (e.g. Google Analytics), where permitted

These parties process data only in accordance with our instructions and applicable data protection laws.


7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process data outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal protections.


8. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting or reporting requirements
  • Resolve disputes and enforce agreements


9. COOKIES

We use cookies and similar technologies to:

  • Enable core website functionality
  • Improve website performance and user experience
  • Analyze traffic and usage patterns

You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy (if applicable).


10. YOUR RIGHTS (EU GDPR)

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at contact@lumenoasis.com.


11. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. However, no online transmission is completely secure.


12. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.


13. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.


14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated version will be posted on this page with the revised date.


15. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

LumenOasis
Chaussée de Gramptinne 101
Faulx-Les-Tombes, 5340
Belgium
Phone: (+32) 0492 10 74 05
Email: contact@lumenoasis.com