Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to LumenOasis.
The terms “we”, “us” and “our” refer to LumenOasis.
Business information
Trade name: LumenOasis
Address: Chaussée de Gramptinne 101, Faulx-Les-Tombes, 5340, Belgium
Phone: (+32) 0492 10 74 05
Email: contact@lumenoasis.com
LumenOasis operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide customers with an online shopping experience.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.
By visiting, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least the age of majority in your country of residence.
To access certain features or place an order, you may be required to provide personal information such as your name, email address, billing address, shipping address and payment details. You confirm that all information provided is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Accounts may not be transferred, sold or shared.
SECTION 2 – PRODUCTS
We make every reasonable effort to display our products accurately. However, product colors or appearance may vary depending on your device, screen settings or display configuration.
Product descriptions, images, prices and availability are subject to change at any time without notice. We reserve the right to discontinue or limit any product at our discretion.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. All orders are subject to acceptance by LumenOasis.
We reserve the right to refuse or cancel an order for reasons including, but not limited to, stock availability, pricing errors, suspected fraud or inaccurate customer information.
Payment must be successfully processed before an order is accepted. Once accepted, cancellation may not be possible.
Returns and refunds are governed exclusively by our Refund Policy.
Orders are intended for personal use only and may not be purchased for resale or commercial purposes.
SECTION 4 – PRICES AND BILLING
All prices are displayed in the applicable currency and include or exclude VAT as indicated at checkout.
Shipping costs, customs duties and import taxes (if applicable) are displayed before order confirmation unless otherwise stated.
You agree to provide valid and accurate payment information and authorize us to charge your selected payment method.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs authorities or circumstances beyond our control.
Risk of loss and ownership of products pass to you once the order is handed over to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website — including text, images, logos, graphics, videos, product descriptions and design — is the property of LumenOasis or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute or exploit any part of the Services without prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services. These are provided “as is” and without warranties. We are not responsible for third-party tools or their content.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for their content, policies or practices. Accessing third-party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
LumenOasis is powered by Shopify Inc. However, all purchases are made directly with LumenOasis.
Shopify is not responsible for any aspect of transactions between you and LumenOasis, including product quality, delivery, refunds or customer service.
SECTION 10 – PRIVACY
Your personal data is processed in accordance with our Privacy Policy, which explains how we collect, use and protect your information in compliance with EU GDPR regulations.
SECTION 11 – FEEDBACK
Any reviews, comments or feedback you submit may be used by LumenOasis for marketing or operational purposes without compensation, unless otherwise required by law.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, fraud, abuse, data scraping, spam, intellectual property infringement or any activity that harms LumenOasis or its users.
SECTION 14 – TERMINATION
We may suspend or terminate access to the Services at any time if these Terms are violated.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available”, except where warranties are required by applicable law.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, LumenOasis shall not be liable for indirect, incidental or consequential damages arising from the use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless LumenOasis from claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and LumenOasis.
SECTION 20 – ASSIGNMENT
We may assign or transfer our rights and obligations without restriction.
SECTION 21 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of Belgium, and any disputes shall fall under the exclusive jurisdiction of Belgian courts.
SECTION 22 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 23 – CONTACT INFORMATION
For questions regarding these Terms:
LumenOasis
Chaussée de Gramptinne 101
Faulx-Les-Tombes, 5340
Belgium
Phone: (+32) 0492 10 74 05
Email: contact@lumenoasis.com